MyHeritage is an online genetics platform for discovering, preserving and sharing family history. It was founded by the Israeli company in 2003.  By using the products and services of MyHeritage the consumers can uncover their family’s past, connect with relatives and initiate essential connections with their heritage.
Myheritage customer support

Features of MyHeritage

  • It provides a perceptive platform where the consumers can build and maintain their family trees. To uncover shared ancestry the consumers can add relatives, upload documents and photos and collaborate with family members.
  • It offers a service to access a vast collection of ancient records from around the globe that includes census data, birth, marriage and death records, immigration records and many more. These records will track the consumer family lineage and identify new information about their tribe.
  • It serves DNA testing kits which allows the customers to reveal their ethnic origins and discover relatives based on shared DNA data. The consumers can get connected with DNA matches and survey their genetic heritage through MyHeritage’s DNA database.
  • The technology used in this service will automatically match consumer’s family trees with other consumer’s trees and ancient records to find potential matches and connections. It will also help the consumers to search relatives and explore their family trees with authentic information’s.
  • By using the tools of this software will help the consumers to enhance and restore old family photos. The consumers can upload their photos on MyHeritage Platform and use features such as colorization and enhancement to bring new life into cherished family memories.
  • Draw backs of using the MyHeritage DNA app for genetics research and family tree building
Draw backs of using the MyHeritage DNA app for genetics research and family tree building  

As the services of MyHeritage offers valuable insights into consumer’s genetic ancestry and family history, there are certain draw backs and consideration when using the platforms:

  • There might be privacy problems while sharing genetic information and family data tree on the online platform. The generic data and family information could be leak by others including law enforcement agencies or third-party companies.
  • Since MyHeritage is not immune to security vulnerabilities, the users have to cautious when sharing personal information or genetic data on the platform. Make sure to take the steps wisely to safeguard the accounts and privacy.
  • The consumers have to take a risk of genetic discrimination that is based on the information revealed by DNA testing. As the laws of Genetic Information Nondiscrimination Act (GINA) in the United States provides security against discrimination by health insures but still there might be  risk associated with genetic discrimination in other areas.
  • Sometimes the complex process in DNA testing and family tree building could results inaccuracies in the reports. It includes error in DNA matching, incorrect assumptions about family relationship based on incomplete information.
  • The consumer can have emotional consequences when they discover unexpected information about family history. The consumers have to prepare themselves emotionally strong to know about uncovering surprises.

Technical issues that might occur while using MyHeritage?

While MyHeritage provides a smooth user experience, technical issues may occur that might be affecting the platform’s functionality. Here we mention some technical issues that the users will encounter while using it:

  • Sometimes due to maintenance in the system, server issues or technical the users have to face issues using the website. This can temporarily avoid uses from accessing their family trees, DNA results or other services.
  • The issues in the server or high traffic can results in slow performance while using the website or mobile app of My Heritage. Such issues can result delay in the loading pages and processing data.
  • If the users are accessing their MyHeritage account from multiple devices then there will be issues with data syncing. The users have to keep in mind that if the changes are made on one device is not immediately reflected on another device.
  • While uploading files processing data or accessing historical records there might be chances of error message or technical glitches. To resolve it the users have to refresh the page or try later on.
  • Some of the web browsers or operating system may not support MyHeritage website or mobile app. The users have to face display issues, formatting problems or limited functionality.
  • Sometimes technical issues or other problems may arise in the service, users may experience delays receiving assistance from the customer support end. Response time will depend on the nature of issue and the volume of support requests.

How to sign up on MyHeritage

Generally, before using the services of MyHeritage, the consumers must have login ID or create an account or. Let’s know about How to login in or Sign up process first:

  • Firstly, launch the web browser and visit the official site of MyHeritage.
  • On the Homepage, the consumer can find log in option if they have an account or sign up for new account if they’re new users. Tap on the “Sign up” button.
  • The consumers have to enter their personal information to create their account which includes full name, email address and password. Also there is an alternative option to sign up by using Facebook or Google account for added convenience.
  • After filling up personal information the consumers need to agree the term and conditions of MyHeritage. Read carefully before proceeding.
  • Before accessing to the account the consumer have to verify their email address where a verification message from MyHeritage and instructions are provided.
  • Once the account is set up, the consumers have an option to complete their profile by adding additional information such as date of birth, location and interests. This will help the consumer to personalize their experience on MyHeritage and connect to other users having similar interests or ancestry.
  • Once the account is created the consumer can use the service, features and build a family tree.

How to create a family tree

To create a family tree here’s a full guide:

  • Once logged in to MyHeritage, the consumers have to go to “Family Tree” section to create and manage family tree.
  • To start from the beginning the consumers have to select “Create a new family tree” option.
  • The consumers have to enter the basic information of the first person in their family tree, generally, yourself or close relatives. The consumers have to fill up the information such as full name, gender, date of birth, and other relevant details.
  • Once the information of the first person is filled, the consumers have to add their relatives. To expand the family tree click on “Add Father”, “Add Mother”, “Add Spouse” or “Add Child” button and add their necessary details.
  • The consumer can expand their tree by adding many generations like grand parents, siblings, uncles, aunts and cousins to the branches of their tree.
  • To enhance family tree the consumer can upload photos, documents and other media to accompany each individual’s profile. It will help to bring the family history to life and make family tree more engaging for other users.
After the family tree is complete review the information once to verify its accuracy.  Once the consumers are satisfied with the information save the progress to secure data is stored on MyHeritage. Finally family tree is completed on MyHeritage.

How to create a profile in MyHeritage?

To create a profile the users have to create an account in MyHeritage. Here we mention steps to create a profile in MyHeritage:

  • The users have to launch their preferred web browser and go to official site of MyHeritage.
  • On the homepage, the users have to create an account by tapping on the “Sign Up” or “Create Account” button. Fill the required information that includes personal details such as name, email address and password. The users can also use to sign up by using their Facebook or Gooogle account.
  • Once the registration form is completed, MyHeritage will send a verification email to the users email address. To confirm the email address the users have to click on the verification link.
  • After the email is successfully verified by the system, the users have to complete their profile by adding information such as birth date, gender, and other details that is relevant to their family history research.
  • After the users profile is set up, they can explore the features and tools that are provided in MyHeritage. It includes building a family tree, discovering historical records, connecting with relatives, and more. MyHeritage platform offers free as well paid subscription plans with varying features and benefits. The users can choose a premium subscription if they are interested in accessing additional features or broadening their family history research capabilities.

How to add DNA test?

  • To get the DNA test service through MyHeritage firstly the consumers have to sign in to MyHeritage account.
  • Once logged in, go to DNA section. Here the consumer can find an option to order a DNA testing kit. To order tap on the “Order now” button.
  • The consumers have to provide details such as name, shipping address, and payment details. Make sure to provide the accurate address to deliver the product.
  • After placing the order, the consumer will receive the Testing kit after few days or couple of weeks depending upon the location and shipping method.
  • Once the DNA testing kit is received the consumers have to follow the instruction to collect the DNA sample. It involves swabbing inside the check with a sterile swab. The consumers have to place the swab in a collecting tube provided in the kit.
  • When the DNA is collected, the consumers have to register their kit online by entering the code found on the collection tube.
  • After registering the consumer have to send their DNA sample back to MyHeritage Lab. Check the instruction for packaging and mailing the sample which is provided in the kit. It will take several weeks to analyze the DNA.
  • Once the results are ready, the consumer will receive the results on their email address. The results will include the information of their ethnic origins, DNA hat is similar to other users and other genetic insights.