About Us

MyHeritage is an online platform that collects the facts about individual’s ancestor history, cultures, traditions and experience that shape who I am and where I belong from. MyHeritage is more than just a collection of disparate elements, it’s a tapestry woven from the innumerable tales, each one adding depth and texture to the fabric of user’s identity. It offers a range of tool and services to assists users in discovering their roots, connecting with their tribes and retaining their family stories for future generations.
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Using MY Heritage through web browser

  • The users have to launch their installed web browser on their computer device.
  • Click on the address bar, type MyHeritage.com and press enter key. This step will lead to the homepage of MyHeritage
  • If the users already have an account, they have navigated and click on the “Sign In” button that is located at the top right corner of the homepage and enter their username and password in the credential field to log in. If the users are new and don’t have account, they have to sing up by clicking on the “Sign up” button and follow the necessary instruction to create an account. While creating an account the users have to provide personal information as well create a username and password to log in.
  • Once the users logged in their account, they will variety of services and features offered by MyHeritage, such as building a family tree, discovering ethnic origins through DNA testing, searching historical records, and many more. The users can explore various option that is available on the website to access the features they are interested in.
  • To build a family tree the users have to click on the “Family tree” tab or something similar option on the homepage. The users are required to add their personal information as well as information about their relatives and ancestors. The users can manually input the information data or import data from GEDCOM files.
  • If the users are interested to explore their ethnic origins or connect with their potential relatives through DNA testing, the users have to navigate to “DNA” section on the website and follow the necessary instructions to order a DNA kit. The users have to provide and send the DNA sample to the address provided by the MyHeritage and soon the users will receive DNA results.
  • To get access to a vast collection of historical records that includes birth certificate, census records, marriage records, and many more the users have to navigate “Research” or “Discover” section to search for relevant records of their family history.
  • The features of MyHeritage allows the users to collaborate with other users who may be researching the same family lines. The users are not able to connect with relatives, share family tree and exchange information. The collaboration tools on the website help the users to communicate with other users and share their discoveries.
  • Ensure to keep eye on the notification and messages on MyHeritage to stay updated on any new matches, discoveries or any activity that is related to family tree and DNA results.

Using MyHeritage through mobile device

Using MyHeritage app on a mobile device is handy and beneficial as it allows the same features that is available on the website. Here’s how the users can use MyHeritage app on their mobile device:

  • The users have to download MyHeritage app through App store if they are using iOs device (iphone or iPad) or if they are android smart phone users, they can download from google play store. Navigate “MyHeritage” in the search bar, locate the official “MyHeritage” app and tap on it. After that tap the “Download” or “Install” button to download and install the app on the device. Once the installation is complete, the users can see the “MyHeritage” app on their screen, tap to launch the app.
  • If the users already have the MyHeritage account, the users have to enter their email address and password in the credential field to sign in. If the users don’t have MyHeritage account, they have to tap on the “Sign Up” button and follow the essential instructions to create a new account.
  • Once logged in, the users can find various features accessible through the app’s navigation menu. The users can get the same website features within the app such as building a family tree, DNA testing, accessing historical records, and more.

Subscription issue in My Heritage

Using MyHeritage service is based upon the subscription plan, sometimes there might be issues in the subscription as well. Here are some common issues that may arise in the subscription plan:

  • Sometimes the users may encounter billing errors, such as being charged incorrectly for a subscription plan or experiencing unexpected charges on their credit card statement.
  • The plan of MyHeritage often auto-renew at the expiry of the subscription period. Ensure to cancel the subscription before the renewal date. If the users forget to cancel the subscription, then it may lead to unintended charges.
  • Due to the unclear cancellation process or technical issues within the website or app the users may face problem regarding cancelling their subscription,
  • If the users are not satisfied with the services of MyHeritage and accidentally purchase the subscription plan can request for refunds. However, the refund process is not easy so the users have to face challenges while obtaining a refund.
  • Sometimes while upgrading or downgrading the subscription plan the users may encounter difficulties changing their account such as not being able to access certain features after upgrading or not seeing the expected changes in billing after downgrading.
  • MyHeritage also provide promotional offers and discounts to their customers when subscribing but sometimes the issue may arise while entering the promo codes or understanding the terms and conditions of the offer.
  • To understand the subscription plans the users may seek assistance from MyHeritage’s customer support team but sometimes the users may find difficulty to connect with them and lead to frustration.   

In the end, MyHeritage is not just about a collection of geographical locations or cultural traditions. It’s a source of strength, inspiration and pride that shapes users worldview and informs users action.

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