Many people make use of MyHeritage for family tree and DNA testing services. It allows you to delve into your ancestry and reunite with relatives. Yet, as with any other software, there are occasional hiccups faced by the user. One of the issues frequently encountered includes an error saying that the software cannot communicate with the MyHeritage webpage. This, of course, is annoying, but the good news is that it should be able to be reinstalled without too much hassle. In this article, we will be looking at some of the reasons why this might occur, and how to troubleshoot this.

\

Check Your Cables Before Blaming The Software

First and foremost, take a look at your internet connectivity. You will most likely see that this is the reason for the issue at hand. More often than usual, if the application is unable to connect to the internet without a steady reinforcement, it will fail to run properly. To test this, open other pages on your web browser, if those are not working either, reset your modem and router. And if you are currently using Wi-Fi, switching to a wired connection might provide a better signal strength.

Keep Your MyHeritage Software Up-To-Date

Software outdated tends to cause communication problems as well. MyHeritage releases updated versions regularly in order to add new features and resolve any existing problems. Make sure you have installed the most current version of the software. To do so, launch the application and search for an option to check for updates in either the settings or the help tabs. If one does exist, download and install the file. Close the software to bring the changes into effect and open it once again to access the MyHeritage website now.

Temporarily Turn Off Firewall Or Antivirus

At times, a firewall or antivirus tampers the MyHeritage software from going online. To confirm if this is the case, switch off the firewall or antivirus for a while and see if the problem persists. If you’ve found that these security measures are causing the problem, you can include MyHeritage in the allowed programs section of your antivirus or firewall settings. When you’re done with testing, remember to turn your security measures back on.

Wipe the Cache and History

Taking the MyHeritage tool through any browser could bring cache and cookies into the conversation. In this case, wiping the browser’s cache and cookies is the solution. Locate the settings for the browser and navigate to the area for clearing browsing data. In this area find the box for cache and cookies, check it then clear out your browsing data. After clearing, reload the browser and attempt to connect again.

Check the status of the servers.

Sometimes the fault does not occur due to the user end of things, it could stem from the MyHeritage website as well. The website may be under maintenance or have server problems. To confirm this, look at a server status-checking the website or even MyHeritage’s official pages on social media for any relevant announcements. If the server is indeed under maintenance, then you would simply have to wait until it is back up again.

Install the Application Again

Should you be unable to connect even after going through all the solutions mentioned, then reinstalling MyHeritage could be the solution. Go to your computer’s control panel find the program uninstall it head to the official MyHeritage website and download it again. Once downloaded, connect the app again and this should help solve any issues that stemmed from corrupt files or bad installations.

Reach Out to MyHeritage Support

If the steps above have not resolved the issue, do not hesitate to reach out to MyHeritage customer support as they have a team in place to tackle such issues. Their support team will require you to explain the issue in detail, including but not limited to the error message, troubleshooting steps already attempted, and your device’s OS. Such information will aid the support team serve you better.

To Summarize

The error signifying that the registration software cannot contact the MyHeritage website may arise due to a host of reasons ranging from internet connection problems to having outdated software. The approaches suggested above, however, usually suffice, and you should expect to fix the issue in most instances. You can also always rely on Reset MyHeritage Password . You can be back to researching your family history within a reasonable amount of time, provided you wait long enough.